We are looking for a Platform Engineer to join our product team and contribute to the operation, reliability, and continuous improvement of our platform in a cloud environment.
Role Overview
As a Platform Engineer, you will contribute to both the day-to-day operations and the ongoing evolution of the platform.
Working within a platform engineering team delivering services to technology teams and end users, you will collaborate closely with senior engineers and DevOps specialists. Your role will include monitoring the platform, handling incidents and service requests, and improving operational practices to ensure a reliable and scalable service.
You will also actively contribute to enhancing the platform, while developing your expertise in a modern cloud and DevOps environment.
Key Responsibilities
Platform Operations
·Contribute to day-to-day platform operations following established procedures (e.g. maintenance activities).
·Support deployment activities and perform platform administration in line with access and operational standards.
·Help ensure platform activities are properly tracked and documented.
·Collaborate with relevant peers (engineers or users) to troubleshoot and resolve technical issues.
·Monitor platform health and alerts, escalate issues when appropriate, and support their resolution.
·Contribute to process improvements by identifying recurring issues and suggesting pragmatic enhancements.
·Apply security and operational practices in daily activities.
User Support
·Collaborate with users and your product team to resolve issues efficiently.
·Handle user requests and support tickets in a timely and professional manner.
·Provide support for incidents, service requests, and user questions.
·Contribute to improving support quality and operational efficiency.
Collaboration & Agile Delivery
·Work within an Agile team and contribute to team ceremonies and coordination.
·Communicate clearly on incidents, requests, and operational follow-up.

Technical Skills
·Good understanding of DevOps and platform operations concepts.
·Hands-on exposure to cloud environments (AWS preferred).
·Familiarity with SQL, Python, or scripting is a plus.
·Experience with monitoring, ticketing, or support tools is an advantage.
·Knowledge of CI/CD practices, infrastructure automation, and operational best practices.
·Interest in AI tools and willingness to explore practical use cases is a plus.
What will be a plus
·Experience with data platforms such as Snowflake
·Experience with a citizen development platform (such as coder)
·Experience with Kubernetes
Soft Skills & Mindset
·Strong willingness to learn and grow in a platform engineering environment
·Structured problem-solving and troubleshooting approach
·Service-oriented mindset with attention to quality and user impact
·Comfortable working with both technical teams and business users
·Proactive, reliable, and focused on continuous improvement
·Good communication skills in English; French is a plus

What we offer:

• Innovative & Supportive Culture:

Work in a collaborative environment that fosters innovation, professional growth, and continuous learning.

• Advanced Technology & Resources:

Access to top-tier technologies, premium hardware, and cutting-edge tools that enable you to excel in your role.

• Inspiring Team & Environment:

Collaborate with highly skilled professionals in a culture that values open discussions and the sharing of diverse ideas.

• Flexibility & Modern Workplace:

Enjoy flexible working hours, state-of-the-art facilities, and a dynamic organizational environment that values work-life balance.

Work Expectations & Flexibility

• Hybrid model: at least 2 days in the office
• Flexible working hours: choose the rhythm that works for you and your team
• A culture based on trust, ownership and technical excellence

Work Environment & Engineering Culture

• Modern engineering environment with high standards and best practices
• Premium hardware (recent MacBook Pro + latest iPhone)
• Access to cutting-edge technologies and opportunities to influence technical decisions
• A collaborative tech culture: knowledge sharing, peer reviews, engineering discussions
• A safe place to prototype, challenge ideas and drive innovation
• An organization where your voice matters and your impact is tangible
• Our values are non-negotiable: excellence, integrity, respect — and fun

Please note that a Portuguese valid work permit is required.